Krystal Jae’s Coaching Agreement

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This Agreement is entered into by and between: Krystal Jae, Trauma Recovery Coach, and Client.

(who purchases coaching services), whereby the Coach agrees to provide Coaching Services for Client.

Description of Coaching: Coaching is a partnership between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional skills to develop and carry out sessions/plans/programs for achieving those goals.

1) Coach-Client Relationship

A. Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the Coaching relationship and their Coach meet and interactions with the Coaching. As such, the Client agrees that the Coaching is not and will not be liable or responsible for any actions or inaction or for any direct or indirect result of any services provided by the Coaching. The client understands Coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

B. Client further acknowledges that he/she understands that there are no refunds but may possibly have credit for services.

C. Client acknowledges that Coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporating Coaching principles into those areas, and implementing choices is exclusively the Client’s responsibility.

D. Client acknowledges that Coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that Coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. Coaching is a resource to provide assistance with daily life and guide clients through decisions.

E. The Client understands that in order to enhance the Coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the session/plan/program.

2) Services

The parties agree to engage in a Coaching Session/Plan/Program, which will be in the Package and confirmed by email. Coaching will be available to the Client and in between scheduled meetings as defined by the Coach. Coach may also be available for additional time, as outlined in the available packages.

3) Schedule and Fees

This Coaching agreement is valid as soon as the package booking has been made and will continue to be for future package bookings. The fees will be paid in advance when booking each package. The calls/meetings shall be outlined in the package you have booked. The rates of the package you have already booked will not change. Future packages may be subject to a rate change that you would agree to when booking. 

• You hereby authorize Coach to collect the Session/Plan/Program investment outlined above, with the first payment being due on the date of enrollment in the Program unless other arrangements have been agreed upon.

• Payments are due in full or payment plan as selected on the due date

• If payment fails, Client must remedy this situation and provide a valid form of payment within three (3) business days or

Client may be removed from the Program

• Payments may be made via credit or debit card or Stripe.

• For all credit or debit card payments:

• You hereby consent to have these charges automatically charged to your credit

or debit card on the due date

• Coach is authorized to collect the payment due (in full) by

collecting on any/all credit or debit cards that are provided to Coach by the client

• The client may determine which payment method is preferred, and the client is responsible for informing coach of this preference at least two (2) business days prior to the payment due date since Coach's payment system may automatically charge one of the cards on file that may not be the client’s preferred payment method.

 

 

4) Participation Terms

Coach is committed to providing all Session/Plan/Program participants with a positive experience. Thus, Coach may, at its sole discretion, limit, suspend, or terminate your participation in any of its programs, live, recorded, social media-based, or digital, without refund or forgiveness of remaining payments due if you:

(a) Become disruptive or difficult to work with

(b) Fail to follow the Session/Plan/Program guidelines

(c) Impair the participation of our employees, contractors, clients, instructors, or participants in any of our programs

5) Procedure

The time of the Coaching meetings and/or location will be determined by Coach and Client. The details of the meeting will be found on Coach’s Platform or otherwise specified by the Coach. 

6) Confidentiality

We respect your privacy and must insist that you respect the privacy of fellow Program participants. We respect your confidential and proprietary information, ideas, plans, and trade secrets (collectively, "Confidential Information") and must insist that you respect the same rights of fellow Program participants and Coach Thus, you agree:

(a) That any Confidential Information shared by Program participants or any representative of Coach is confidential and proprietary, and any such Confidential Information belongs solely and exclusively to the party who discloses such information.

(b) Not to disclose such information to any other person or use it in any manner other than in discussion with other Program participants during Program sessions

(c) That all materials and information provided to you by Coach are confidential and proprietary intellectual property which belongs solely and exclusively to Coach and may only be used by you as authorized in writing.

(d) Reproduction, distribution, or sale of these materials by anyone but Coach is strictly prohibited.

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

7) Session/Plan/Program Content

(a) All materials, procedures, policies, standards, manuals, teaching aids, and other similar tools that have been, or will be, made available by Coach or its designated facilitators, or any other source, oral or written, are for individual use in or in conjunction with this training Session/Plan/Program only

(b) Session/Plan/Program content is for individual use only, and may not be sold, tape-recorded, videotaped, shared, taught, given away, or otherwise divulged without the express written consent of Coach or its designated agent

(c) Success with this Program is largely driven by your willingness to take action and be positive, as recommended by Coach as it relates to the content of the Session/Plan/Program

(g) If you wish to apply (or not apply) ideas, concepts, teachings, etc. contained in this material, you are taking full responsibility for your actions, and furthermore, you agree that your success with the Program is dependent on your willingness to follow the steps outlined by Coach.

(h) Coach assumes no responsibility for errors or omissions that may appear in any Session/Plan/Program materials

(8) Cancellation Policy

Client agrees that it is the Client's responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings. Coach will not reimburse or add an appointment for the Client for a missed meeting unless agreed upon in advance.

8) Termination

Either the Client or the Coach may terminate this Agreement at any time, but all services and program payments will need to be paid.

(9) Terms of Sale

(a) You agree that you have fully consented to any payment to Krystal Jae and that any/all payments are valid, and that you have consented to the purchase of the Session/Plan/Program as outlined in the Schedule and Fees.

(b) You agree to waive any/all rights to charge-back, dispute, or make claims (“disputes”) against any payment made to Coach as being fraudulent, purchased in error, services not delivered to you, product not received, or any other dispute which claims that any payment is unlawful

(c) You agree to not initiate any disputes or claims through your credit card company, bank, lending institution, or any other payment provider since you have fully consented to all charges outlined in Schedule and Fees, and thus you agree that you may not dispute any payments made to Coach for the Session/Plan/Program.

10) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the Coaching services negotiated, agreed upon, and rendered. In no event shall the Coaching be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all Coaching services rendered through and including the termination date.

11) Entire Agreement

This document reflects the entire agreement between the Coach and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered, or supplemented except in writing, signed by both the Coach and the Client.

12) Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

13) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision, it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

14) Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

15) Applicable Law

This Agreement shall be governed and construed in accordance with the laws without giving effect to any conflicts of laws provisions.

16) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

 

Coach and Address:

Krystal Jae Sanders 110 N Interstate 35 Suite 315-1001 Round Rock, TX 78681

 

Client signature and date of signing:

 

 

 

Client of Krystal Jae, Trauma Recovery Coach

 

 

Coach signature and date of signing:

 

 

Coach for Client of Krystal Jae, Trauma Recovery Coach